Critical
Production calling is unavailable, emergency routing is impaired or a confirmed security incident is active.
24/7 plansSupport center
One case. The complete operational context.
Open a tenant-scoped support case, attach a logical call session and keep every response, status change and next action in one secure conversation.
Authenticated case historyTenant and installation contextCall-session correlation
Customer operationsonline
The support portal is operational. Commercial response targets become contractual when the selected support plan is activated.
Documentationavailable
Customer casesavailable
License serviceavailable
Managed deploymentsmanual onboarding
Choose a path
Resolve, report or plan.
SELF-SERVICE
Resolve an issue
Field-tested troubleshooting and configuration guidance.
Open knowledge base →DOCUMENTATIONPlan a deployment
Architecture, security, lifecycle and operating procedures.
Read documentation →COMMERCIAL SUPPORTOpen a support case
Track impact, severity, tenant, installation, call session and the complete conversation with support.
Enter customer portal →Case severity
Impact determines the response path.
High
A major function is degraded, business impact is material and no acceptable workaround exists.
Business hoursStandard
Configuration guidance, an isolated defect, a question or an improvement request.
Business hoursA better diagnostic case
Share the smallest useful evidence.
The portal records the affected time window, tenant, installation, logical call session, expected behavior and business impact. Credentials and unrestricted packet data are never requested in free text.
- 01Identify impact
Tenant, service, users and business consequence.
- 02Attach a call session
Logical flow, hangup cause and safe SIP metadata.
- 03Continue in one thread
Every response and status change stays with the same case.
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